1. Agreement to Terms

By accessing and using ShopSpark ("we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

ShopSpark is an e-commerce platform specializing in quality pet products. We operate as a dropshipping business, which means:

• Products are sourced from third-party suppliers and manufacturers
• We do not physically stock inventory but coordinate fulfillment through our supplier network
• Shipping times may vary depending on supplier location and processing times
• We carefully vet all suppliers to ensure product quality and reliability

3. Product Information and Availability

3.1 Product Descriptions

We strive to provide accurate product descriptions, images, and pricing information. However, we cannot guarantee that all product descriptions or other content is accurate, complete, reliable, current, or error-free.

3.2 Pricing and Availability

All prices are subject to change without notice. Product availability is subject to supplier stock levels. We reserve the right to limit quantities purchased per person, per household, or per order.

4. Orders and Payment

4.1 Order Acceptance

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to refuse any order you place with us.

4.2 Payment Processing

Payment is due at the time of purchase. We accept major credit cards, PayPal, and other payment methods as displayed during checkout. All payments are processed securely through third-party payment processors.

5. Shipping and Delivery

5.1 Shipping Policy

As a dropshipping business, products are shipped directly from our suppliers to you. Shipping times and costs vary depending on:

• Product availability and supplier location
• Your delivery address
• Selected shipping method
• Customs processing for international orders

5.2 Delivery Timeframes

Estimated delivery times are provided at checkout and are approximate. We are not responsible for delays caused by shipping carriers, customs, natural disasters, or other circumstances beyond our control.

5.3 International Shipping

For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country. Delivery times for international orders may be extended due to customs processing.

6. Returns and Refunds

6.1 Return Policy

We want you to be completely satisfied with your purchase. Returns are accepted within 30 days of delivery under the following conditions:

• Items must be unused, unopened, and in original packaging
• Pet food and consumable items cannot be returned for health and safety reasons
• Custom or personalized items are not eligible for return
• Customer is responsible for return shipping costs unless item was defective or incorrect

6.2 Refund Process

Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect returned items. Original shipping charges are non-refundable except in cases of our error.

6.3 Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue. We will provide a prepaid return label and full refund or replacement at no cost to you.

7. User Accounts and Responsibilities

7.1 Account Creation

You may be required to create an account to place orders. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

7.2 Accurate Information

You agree to provide accurate, current, and complete information during registration and checkout. You must promptly update any changes to ensure successful order fulfillment.

8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of ShopSpark or our content suppliers and is protected by copyright, trademark, and other intellectual property laws.

Product images and descriptions may be provided by manufacturers and suppliers and remain their intellectual property.

9. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy, which is incorporated into these Terms by reference, describes how we collect, use, and protect your personal information. By using our service, you consent to our Privacy Policy.

10. Limitation of Liability

To the fullest extent permitted by law, ShopSpark shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the service.

11. Indemnification

You agree to defend, indemnify, and hold harmless ShopSpark and its affiliates from and against any claims, damages, obligations, losses, liabilities, costs, and expenses arising from your use of the service or violation of these Terms.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of the service after changes are posted constitutes your acceptance of the revised Terms.

13. Governing Law

These Terms are governed by and construed in accordance with applicable local laws. Any disputes arising from these Terms or your use of our service shall be resolved in accordance with local jurisdiction.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms will remain in full force and effect.